Meet our Consultants

Craig Ritchie (Director)


Craig began at New

England Travel in

1993 and took over as

co-director in 2001.

Craig has been involved

with various aspects of the

travel industry throughout his

career including working with various

airlines. He has in-depth knowledge of complex fare construction and specializes in corporate travel. Craig has a strong interest in his family’s Scottish cultural heritage and travels to the UK often.

Susan Mann (Director)


Sue joined the original

New England Travel

team over 30 years ago

and became a co-director

of NETC in 2001. Sue has

travelled extensively, often to

less explored places of the world. She endeavours to take trips that focus on one country in order to better explore and learn about what is often a completely unique culture.

Paula Williams


Paula joined New England travel in 2016 after several years in the banking sector. Embarking on a career change, her love of travel and  experience with her personal travel blog brought her to NETC. Paula has travelled extensively throughout Europe, South pacific and America; and thoroughly enjoys creating wonderful holiday itineraries for her clients. 

Jacqui L'Hostis


Jacqui has had the opportunity to live and work in France, where she developed her love for the country and language. Some of her favourite trips have included a European river cruise, a rail journey through Switzerland, Indian Rajasthan and Western Canada. These opportunities have allowed Jacqui’s itineraries to include personal insight in addition to drawing on her experiences working with various travel and tourism companies.

Jessie Brown


Jessie has been with New England Travel for over 6 years. She has completed a Bachelor of Arts as well as a certificate III in Tourism. Jessie enjoys working with both Corporate and Leisure clients and has travelled throughout much of South-East Asia, as well as America, Mexico, Cuba, New Zealand and Switzerland. She also possesses detailed knowledge of business accounting and visa processing.

Nicole Battersby


Nicole has been a part of New England travel since 2011 and has completed a certificate III in tourism. She has in-depth knowledge of visa processing and enjoys both leisure and corporate consulting. Nicole has travelled  throughout South-East Asia and China as well as enjoying several cruises around New Zealand and the South Pacific. Nicole is currently on maternity leave.

Anne Lane


Anne spent 12 months backpacking around Australia before deciding to relocate from Germany. She then started working for New England Travel in 2013 whilst completing her certificate III in tourism. Her broad knowledge of both European and Australian destinations, as well as her experience in corporate travel management are essential in creating many fantastic itineraries for her retail and corporate clients. Anne is currently working part time: Monday-Wednesday, plus some Saturdays.

Kay Endres


Kay began her travel career in 1983 and has pursued various avenues of the industry, including creating and teaching various study modules for Travel and Tourism certificates at TAFE. Kay has travelled the world extensively and her expertise is creating wonderful leisure itineraries.

Gabrielle Norbury


Gabrielle joined New England Travel in 2013 after completing a Gap year holiday. She enjoys constructing both international and domestic leisure itineraries and works on corporate accounts. She is inspired to travel to exotic destinations to experience vastly different cultures.

Emma Fittler


Emma joined New England Travel in 2011 and has been vital to the business accounting interspersed with both corporate and leisure consulting. Emma has enjoyed adventurous holidays in some remote and exciting locations.

Amy Holzberger


Amy joined New England Travel in 2014 after excelling in her Diploma of Tourism course. Amy comes with a wealth of knowledge having lived and worked in the UK and travelling to many parts of Europe in her holidays. Amy has a strong corporate background but is enjoying the leisure side of the role.

Lachlan Ritchie


Lachlan joined New England Travel in 2016 and is already an integral part of the team.  He is currently studying a Bachelor of Business with a focus on Marketing and is looking forward to many new experiences in the travel industry.